After having your team working on my house for the past six weeks I am just so impressed with them that I had to write to thank you, and them of course, for the excellent work they have done.
Firstly I am so impressed with the people you employ, I don’t know how you do it but they have a great attitude. Even under pressure they do not seem to cut corners and when there is a problem, they are calm, open, and positive. Most important they have always succeeded in finding solutions that have worked for me. You have had eight people on site some days and have all done good work and are a pleasure to have around, a real achievement.
So far you have run to an aggressive plan and budget so well that I am nervous this letter will break the spell. Clearly the team has been a key factor in your success. They all seem to know their part and you really do seem to take a very holistic view of the project. You are very effective in using this knowledge and your experience to identify and manage the issues that can hold things up and to spot the key details that need extra attention to ensure a great finish.
You were certainly not the cheapest, but nonetheless I am very grateful to you and your team for exceeding my expectations and feel the decision is certainly paying off. Thank you Craig and well done.